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| Frequently Asked Questions |
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Who is Universal Solutions?
Universal Solutions came together to serve patients who have been wronged by the healthcare system. When patients are left
with denied medical claims, excuses by their insurance companies, over charging & fraudulent billing by doctors & facilities, it is
Universal Solutions that comes to their rescue.
Universal Solutions came together to serve patients who have been wronged by the healthcare system. When patients are left
with denied medical claims, excuses by their insurance companies, over charging & fraudulent billing by doctors & facilities, it is
Universal Solutions that comes to their rescue.
What is a Patient Medical Billing Advocate?
An employee medical billing advocate is a dedicated liaison between you, your healthcare providers, such as doctors, dentists &
hospitals, and your insurance company. Your advocate makes sure all of your medical bills and claims are processed correctly
and that you are never overcharged.
An employee medical billing advocate is a dedicated liaison between you, your healthcare providers, such as doctors, dentists &
hospitals, and your insurance company. Your advocate makes sure all of your medical bills and claims are processed correctly
and that you are never overcharged.
How can Universal Solutions help me?
Through our advanced technologies and extensive hands on experience, Universal Solutions assists patients in reducing out of
Through our advanced technologies and extensive hands on experience, Universal Solutions assists patients in reducing out of
How often can I call?
The process is simple. Our members have access to their advocate 7 days a week, 24 hours a day through our toll free
telephone number, online via e mail or our live help desk. Members may call with questions, problems, inquiries or even from a
provider or facility location if they aren’t receiving the answers they are satisfied with. Each member of the household has a
membership card with their member # and all contact information for us.
The process is simple. Our members have access to their advocate 7 days a week, 24 hours a day through our toll free
telephone number, online via e mail or our live help desk. Members may call with questions, problems, inquiries or even from a
provider or facility location if they aren’t receiving the answers they are satisfied with. Each member of the household has a
membership card with their member # and all contact information for us.
Is my information safe?
Absolutely! We follow standard federally mandated HIPAA regulations. In addition, we abide by all state, regional and federal
privacy laws as it pertains to your personal information and never sell, reuse or “loan” information to outside parties for marketing
purposes.
Absolutely! We follow standard federally mandated HIPAA regulations. In addition, we abide by all state, regional and federal
privacy laws as it pertains to your personal information and never sell, reuse or “loan” information to outside parties for marketing
purposes.
Can you help me with my Insurance Plan?
Yes! We often times help individuals design and streamline their health insurance coverage. Whether you are uninsured,
seeking a prescription plan, a senior inquiring about supplemental coverage or looking for maternity coverage, Universal
Solutions is there every step of the way to make sure you receive the most comprehensive coverage at the most affordable rate.
Yes! We often times help individuals design and streamline their health insurance coverage. Whether you are uninsured,
seeking a prescription plan, a senior inquiring about supplemental coverage or looking for maternity coverage, Universal
Solutions is there every step of the way to make sure you receive the most comprehensive coverage at the most affordable rate.
I have questions about an upcoming procedure, can you help me with that?
Absolutely! Call us before you schedule that procedure or surgery and make sure there will be no hidden charges, items that won’
t be covered by your insurance company and that you receive the care you were promised. We can also negotiate your out of
pocket costs down BEFORE you have the procedure or surgery done.
Absolutely! Call us before you schedule that procedure or surgery and make sure there will be no hidden charges, items that won’
t be covered by your insurance company and that you receive the care you were promised. We can also negotiate your out of
pocket costs down BEFORE you have the procedure or surgery done.
I have a lot of past due medical bills that I am not sure I owe, can you provide assistance with these?
Yes. We have assisted in the resolutions of medical bills as old as 6 years and have had many successes in removing medical
collections from patients credit reports.
Yes. We have assisted in the resolutions of medical bills as old as 6 years and have had many successes in removing medical
collections from patients credit reports.
I am confused about Medicare. What should I do?
Call us. Our advocates have an average of 6 years of hands on experience dealing with all sorts of concerns. You can also get
answers to questions about what benefits a patient can expect to get from Medicare part A, B and D and how to utilize those
benefits to their maximum.
Call us. Our advocates have an average of 6 years of hands on experience dealing with all sorts of concerns. You can also get
answers to questions about what benefits a patient can expect to get from Medicare part A, B and D and how to utilize those
benefits to their maximum.
My doctor speaks to me in a language I don't understand. Can you help explain what he means?
Yes. Universal Solutions will not only decipher the hidden meanings behind those statements but will educate the patient on
what it means and how to identify problem areas for future visits. We put things in easy to understand concepts and terms that
anyone can understand and use to their advantage.
Yes. Universal Solutions will not only decipher the hidden meanings behind those statements but will educate the patient on
what it means and how to identify problem areas for future visits. We put things in easy to understand concepts and terms that
anyone can understand and use to their advantage.
How much does your service cost?
$25.00 per month with no contract! There is a one time enrollment fee of $10.00. No additional or hidden fees!
$25.00 per month with no contract! There is a one time enrollment fee of $10.00. No additional or hidden fees!
When can I start using my benefits?
Once you've paid the initial enrollment and first months fee, you can call us immediately. You will be given a temporary
membership # and entered into the system and can access your benefits immediately.
Once you've paid the initial enrollment and first months fee, you can call us immediately. You will be given a temporary
membership # and entered into the system and can access your benefits immediately.
Where is Universal Solutions Located?
Universal Solutions is located in Las Vegas, Nevada
Universal Solutions is located in Las Vegas, Nevada
Are Universal Solutions services available nationwide?
Yes, Universal Solutions currently serves members in 43 states but can provide services in all 50 states.
Yes, Universal Solutions currently serves members in 43 states but can provide services in all 50 states.
| questions you may have regarding your healthcare, please contact UNIVERSAL SOLUTIONS Toll Free: 800-391-2140 support@usbyscm.com |
