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Copyright 2009. Universal Solutions by SCM. All Rights Reserved
Our support staff has well over 100 years of hands on experience is dispute resolution and getting medical bills paid. You will be assigned your own
personal advocate who works on your behalf for all your medical billing issues. With a staff that is uniquely trained in almost every medical discipline and
specialty, your concerns and issues will be handled as if we were handling our own family members.

Our management team also holds numerous board of directors seats and is endorsed or participating with organizations such as The Strategic Table of
Ten, the Nevada Chiropractic Association, the Veterans of Foreign Wars, the National Council on Aging, Advanstaff Professional Employment
Organization, the Marine Riders of Las Vegas, High Tech Institute and many others.
Chris Gitersonke, CEO

Chris Gitersonke has consulted in
the health care field for the last 15
years. He has worked with more than
a hundred different medical clinics,
providers and other consultants and
has been coined a turn around
expert in making medical clinics
profitable.

Chris held roles as Regional
Business Office Manager for
MedPartners, CEO of Orion
Pharmaceuticals and since 2004 as
President and CEO of Strategic
Collection Management.  Chris was
awarded the honor as being one of
the innovators in biometric security
and technology in pharmaceutical
delivery systems in 1999 by Nevada
State Governor Kenny Guinn. Chris
and Strategic Collection
Management were selected as one of
the top 20 small businesses in
America in 2008 for their growth and
innovation by Forbes in the second
annual Forbes Boost Your Business
contest.

Chris most recently started Universal
Solutions as a division of Strategic
Collection Management to assist in
delivering full service patient
advocacy. Seeing the need for health
care reform, Chris’s commitment to
resolving the issues that plague
patients and bog down the United
States health care system is in the
forefront of his vision for the future of
Universal Solutions.
E Mail Chris
Ryan Gould, Corporate Accounts

Mr. Gould brings over 13 years of
experience of Business
Development, Consulting, and
Marketing in various industries
including Medical and Dental Real
Estate Development and Advertising
to his role at Universal Solutions.

Prior to joining the company, Ryan
was involved in the development of
Huffman Builders West and Venture
Medical Centers in Las Vegas and
the Western United States.   As VP
of Business Development, he
helped build relationships with over
100 local physicians and regional
medical groups, and helped create
the Medical Advisory Panel with
some of the area’s top medical
advisors.  This panel counseled
new and existing clients on the
benefits of real estate asset
ownership, while assisting with their
practice’s marketing efforts, and
guiding them through the entire
project process to help stimulate
and expand company growth beyond
normal expectations.  Through his
efforts, Ryan was awarded the In
Business Las Vegas Who’s Who
Award in 2006 for the Commercial
Real Estate Division.

Ryan joins Universal as the Director
of Corporate Accounts and will be
implementing the company’s
strategic business plan.  His
passion for helping individuals and
giving back to the community is
what drives him to make every
aspect of Universal something
special to all those involved.
E mail Ryan
Our Management team is a group of highly organized, educated and experienced professionals with a combined experience that spans decades in the
healthcare and related healthcare services fields such as Strategic Collection Management, MedPartners, PhyCor, Orion Pharmaceuticals, Searle,
Adria Laboratories & Hill-Rom Medical. This level of expertise exudes in all Universal Solutions provides for its clients.
Don Gitersonke, Director of
Market Research

Don Gitersonke comes to Universal
Solution with more than 30 years of
experience in the pharmaceutical
industry, 2 MBA's and a degree in
pharmacy. Don served many of our
nations largest drug companies
such as IOLAB (A Johnson &
Johnson Company),
INTERNATIONAL MEDICATION
SYSTEMS, ALLERGAN
PHARMACEUTICALS, SEARLE
LABORATORIES and many others.
Don created many national
programs still used today in the
administration of pharmaceuticals,
directed budgets in the multi
millions and was guest lecturer for
many organizations including Ohio
State University, has published
numerous papers and has served
as a member of the Amefican
Society of Hospital Pharmacists, the
American Marketing Association
where he was also a past treasurer,
The Medical Marketing Association
& the American Cancer Society as a
past member of the Board of
Directors.

Don also brings an unmatched
customer service strategic plan to
ensure that the patients Universal
Solutions assists are educated and
satisfied with the service they
receive.
E mail Don
Janet Gitersonke, Corporate
Vice-President

Janet brings her extensive
knowledge and expertise of over 18
years in the medical billing field to
Universal Solutions. As one of the
owners of Universal Solutions and
the concept behind its creation,
Janets day to day design and running
of the advocate side of the business
has been key in its success.